PC ON DEMAND iis available for services that can be performed remotely. It’s great for more time-consuming services like virus removals and computer tune-ups. You can get support right away and we’re available 24/7. When you’re ready to begin, one of our techs will log into your computer to perform your service while you watch the magic happen right before your eyes. Remote services are discounted so not only is it convenient, it saves you cash!If your not sure just call us toll free at 1-877-439-9499.
PC ON DEMAND is available nationwide for remote access support! We concentrate primarily in the Tri state area. Our primary focus is in the Connecticut fairfield county. Don't let that be a concern as we solve over 85% of our customers issues with remote access.
Our support services are available from 9am to 9pm, 7 days a week. Logon to our website at https://pattercon.com and access our calendar to book a specific available time slot in advance. For support issues, email us at support@pattercon.com or call 1-877-439-9499.
Yes! We have a number of tech support plans for businesses and the home. Choose from a variety of products to fit your needs. Contact us today at 1-877-439-9499 for more detailed information or email us at support@pattercon.com.
We guarantee our service for 30 days. If you have a problem with any COMPLETED work performed, simply contact Support and we'll send another tech out at your convenience. We are committed to your complete satisfaction. If you’re not 100% happy, we'll do whatever it takes to make it right.
If you need to cancel or reschedule your appointment, please call Support at 1- 877-439-9499 to ensure prompt attention.
You may cancel a confirmed appointment up to 24 hours prior to the appointment time. A $25 cancellation fee will be applied to cancellations within 24 hours of a confirmed appointment. If you fail to cancel at least 3 hours prior to the confirmed appointment time, you will be charged in full for your scheduled service.
You may reschedule a confirmed appointment up to 3 hours prior to the appointment time. A $25 service fee will be applied to appointments rescheduled within 3 hours of the appointment time.
We pay our technicians for cancelled and rescheduled appointments so we appreciate your understanding.
First, select the service you need from the home page. Provide a few details about your issue and the location where you need service. You’ll then select a convenient date and time for your appointment and finally a payment method. Once we receive your request, we’ll immediately start looking for just the right tech. You’ll receive a confirmation email once your appointment is confirmed. If you don’t receive a confirmation email 3 hours prior to your preferred time, please contact us right away.
Not a problem. Just choose the appropriate service and add as much detail about the issue as you can. We’ll review your request and reach out if we have any questions. If you need help determining the appropriate service you need, feel free to contact us by email or phone. Our support specialists can help create your service request.
You can request an appointment as soon as the next day through our website. If your service can be performed remotely, PC ON DEMAND is available 24/7 and is often the fastest way of getting issues resolved.
When requesting your service, you’ll provide your availability. Once we’ve found the right tech for your service, you’ll receive a confirmation email which will include your appointment date and time. That’s when your tech will arrive - no 4 hour window of time at Patterson Consulting, LLC. If your tech is late, please contact us so we check on their status. We strive for punctuality and don’t want to waste your precious time.
If you need additional service on an existing order, your tech will let our support team know. If you need a new service, you can book online or by phone. Please don't contact your tech directly to book an appointment or make a payment. The Patterson Consulting, LLC guarantee and any warranties only apply to services booked through our system. Additionally, any services arranged directly between you and your tech are not covered by our insurance policy.
If we arrive and our tech determines that the issue is more involved, he or she will give you a set additional price to complete the task. Your tech will let our support team know. If you need a new service, you can book online or by phone. Please don't contact your tech directly to book an appointment or make a payment. The Patterson Consulting, LLC guarantee and any warranties only apply to services booked through our system. Additionally, any services arranged directly between you and your tech are not covered by our insurance policy.
No, please do not provide payment to your tech. Payment will be applied to your credit card on file. We do NOT accept any other forms of payment such as cash or check.
You’ll be asked to provide a credit card when you request your first service. When your service is complete, your tech will ask you sign to acknowledge the successful completion of the job. We’ll then charge the payment method you provided. If your tech was unable to complete the service for any reason, they’ll inform us and support will be in touch to discuss the options. If you are not satisfied with your service, please don’t sign off as you will be charged at that time. Our Support specialists will be on touch to find out how we can ensure your satisfaction.
No tip is necessary. But feel free to thank them for doing a great job.
Patterson Consulting, LLC, 30 Old Kings Highway South, Suite 400 Darien, CT 06820
Toll Free: 877-439-9499 Office: 203-286-5099 Fax: 203-286-5120
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